Back by demand! Part 2 of our series for library staff on serving patrons in crisis. Panels, Q&A, and real-world strategies.

How can frontline library employees address the needs of patrons experiencing housing issues, mental illness, addiction, and other stressful circumstances? How can frontline staff provide accurate resources within their roles? Library social workers, directors, managers, and a crisis hotline professional will demonstrate models and advice for navigating through unique and difficult patron situations. With two panel discussions and a Q&A session, there will be ample opportunities to ask questions and network at this interactive mini-conference.

9:30 AM - 10:30 AM

Keynote - Mimi Haze

Mimi Haze is a Certified Recovery Support Specialist with five years of experience in mental healthcare.

10:30 AM - 10:35 AM

Break

10:35 AM - 11:35 AM

Panelist stories and insights

Joining us for this morning panelist stories and insight are Jennifer Hovanec, Laurie Papdourakis, Liz Reyes, Thalma Brooms, and Denice Alanis

11:35 AM - 11:40 AM

Break

11:40 AM - 1:00 PM

Q&A

For a lively discussion, please bring any questions you have for our lovely panelist.

To register, click here.