[ February 3, 2012; 9:30 am to 12:00 pm. ] As public libraries strive to retain patrons in the face of competition with big box retailers, websites, and other community resources, it becomes vital to provide a positive and welcoming experience. This program will discuss different models of customer service and how we can better serve patrons in a technology driven world.

Missy Brown, of Trader [...]

Do you have a space in your library that you’d like to redesign? Send us a photo, and we’ll discuss it during February 19th’s program on Creating a Dynamic Library Atmosphere. We’re hoping to get about 10 good examples. Those brave souls who offer their libraries up will receive some great advice on improving their environment.