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	<title>LACONI</title>
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	<link>http://www.laconi.net</link>
	<description>Learning &#124; Sharing &#124; Networking</description>
	<lastBuildDate>Fri, 11 May 2012 19:36:27 +0000</lastBuildDate>
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		<title>Admin Program: eBooks: The New Wild Wild West</title>
		<link>http://www.laconi.net/2012/04/admin-program-ebooks-the-new-wild-wild-west/</link>
		<comments>http://www.laconi.net/2012/04/admin-program-ebooks-the-new-wild-wild-west/#comments</comments>
		<pubDate>Fri, 20 Apr 2012 18:10:20 +0000</pubDate>
		<dc:creator>tgreenwalt</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>
		<category><![CDATA[admin]]></category>
		<category><![CDATA[ebooks]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=2101</guid>
		<description><![CDATA[[ May 11, 2012; 9:15 am to 12:15 pm. ] Join us for a two-part conversation about the challenges and opportunities we face in the eBook environment (the new wild, wild west!!).]]></description>
			<content:encoded><![CDATA[<p>Our program consists of two parts. First, Joanne M. Budler, State Librarian of Kansas, will talk about the challenges and opportunities we face in the eBook environment (the new wild, wild west!!). Jo will relate to us the Kansas eBook experience, including her dealings with OverDrive and 3M Cloud, and bring us up to date on the Kansas State Library’s plans for eBooks. After Jo’s presentation, Stephen Bero, Director of the Warren-Newport Public Library, will facilitate a panel to initiate a discussion on econtent in public libraries. On the panel will be Jo; Deirdre (Dee) Brennan, Executive Director of the Oak Park Public Library; Frank Novak, Executive Director of the Rockford Public Library; and, via Skype, Jamie LaRue, Director of the Douglas County Libraries (CO).</p>
<p>The newly expanded Warren-Newport Public Library will be featured in the second part of the program. Don McKay, lead architect from Nagle Hartray Architecture, and Steve Bero will give an overview of the design and realization of this renovated library building. The program will close with a complete tour of the facility led by Steve and his staff.</p>
<p><strong>Friday, May 9th, 2012</strong></p>
<p>9:15 – Coffee and Conversation<br />
9:45 – Business Meeting<br />
10:00 – Program, Tour of Facility &amp; Questions, Comments<br />
12:15 – Optional box lunch from Panera at the library. Beverages available from the library vending café.<br />
To reserve your seat, please return <a href="http://www.laconi.net/wp-content/uploads/2012/04/May-2012-flier.pdf" target="_blank">the registration form</a> and checks in the amount of $15.00 ($24.50 if having lunch) for member libraries or $25 ($34.50 if having lunch) for non-member libraries (made payable to LACONI) to:</p>
<p>LACONI<br />
c/o Bob Harris<br />
Helen M. Plum Memorial Library<br />
110 W. Maple, Lombard, IL 60148<br />
Please use a separate form for each person attending.</p>
<p>&nbsp;</p>
]]></content:encoded>
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		<item>
		<title>Pritzker Military Library Visit</title>
		<link>http://www.laconi.net/2012/04/pritzker-military-library-visit-2/</link>
		<comments>http://www.laconi.net/2012/04/pritzker-military-library-visit-2/#comments</comments>
		<pubDate>Fri, 13 Apr 2012 19:24:13 +0000</pubDate>
		<dc:creator>reference</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=2088</guid>
		<description><![CDATA[[ May 18, 2012; 10:00 am to 11:30 am. ] This 90 minute, docent-led tour is an overview of the rich collection of the Pritzker Military Library. The Pritzker houses a major collection of books and related materials on military history, with a special focus on the role of the citizen soldier in American history. 

Knowing what resources are available to our patrons can help us [...]]]></description>
			<content:encoded><![CDATA[<p>This 90 minute, docent-led tour is an overview of the rich collection of the Pritzker Military Library. The Pritzker houses a major collection of books and related materials on military history, with a special focus on the role of the citizen soldier in American history. </p>
<p>Knowing what resources are available to our patrons can help us help them, and the expertise of the archivists and librarians on staff at the Pritzker can greatly benefit the students, historical researchers, and other interested individuals that we work with every day.</p>
<p>This special tour is limited to 25 participants; spaces will be filled on a first-come, first-served basis.</p>
<p>Pritzker Military Library<br />
104 S. Michigan Avenue<br />
Chicago IL 60603</p>
<p>10:00a.m. -11:30 a.m.</p>
<p>To register, <a href="mailto:michaelahaberkern@yahoo.com">email</a> Michaela Haberkern.</p>
<p>This program is <strong>free</strong> for members and $10 for non-members. If your library is a member, you&#8217;re a member!  (If you&#8217;re not sure, check the <a href="http://r20.rs6.net/tn.jsp?e=001G6OkhSTHGzw2SJf7ITx_Hr5gVOJ4TYz-rnwI6NuTCpl-jiZWP839cEyJ8UaYCU-dFsEqG0YMmoPyirh1roQoyIUCYGoGF6zlFioiFyvZffYGWnzXV73UrGzDzmDcEFMX6eESmT5U_Bg=" shape="rect" target="_blank">membership directory</a>.) Non-members can make your checks payable to LACONI-RASS and pay at the door or mail to:</p>
<p> Carol Roza<br />
Chicago Public Library-Mount Greenwood Branch<br />
11010 S. Kedzie<br />
Chicago, IL 60655</p>
<p>&nbsp;</p>
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		<item>
		<title>Circulation Program: What is RFID?</title>
		<link>http://www.laconi.net/2012/04/circulation-program-what-is-rfid/</link>
		<comments>http://www.laconi.net/2012/04/circulation-program-what-is-rfid/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 14:15:37 +0000</pubDate>
		<dc:creator>circ</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=2060</guid>
		<description><![CDATA[[ May 17, 2012; 9:00 am to 12:00 pm. ] What is RFID?

Join us for a general discussion about the benefits and  implementation of RFID at your library!

Our special guest will be Shai Robkin, President, The Americas, and CEO of Bibliotheca ITG LLC.

Thursday, May 17 2012

9;00 am-12:00 pm

Warren Newport Public Library

224 n. Oplaine Rd.

Gurnee, IL

WE ARE STILL ACCEPTING REGISTRATIONS FOR THIS PROGRAM!

For more information and [...]]]></description>
			<content:encoded><![CDATA[<p>What is RFID?</p>
<p>Join us for a general discussion about the benefits and  implementation of RFID at your library!</p>
<p>Our special guest will be Shai Robkin, President, The Americas, and CEO of Bibliotheca ITG LLC.</p>
<p>Thursday, May 17 2012</p>
<p>9;00 am-12:00 pm</p>
<p>Warren Newport Public Library</p>
<p>224 n. Oplaine Rd.</p>
<p>Gurnee, IL</p>
<p><span style="color: #ff0000;">WE ARE STILL ACCEPTING REGISTRATIONS FOR THIS PROGRAM!</span></p>
<p>For more information and registration, <a href="http://www.laconi.net/wp-content/uploads/2012/04/Spring-12-program-flyer.pdf" target="_blank">download the flyer</a>.</p>
<p>&nbsp;</p>
]]></content:encoded>
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		<title>Libraries as Creative Spaces</title>
		<link>http://www.laconi.net/2012/03/librariesascreativespaces/</link>
		<comments>http://www.laconi.net/2012/03/librariesascreativespaces/#comments</comments>
		<pubDate>Fri, 16 Mar 2012 21:28:54 +0000</pubDate>
		<dc:creator>cciesla</dc:creator>
				<category><![CDATA[Great Ideas]]></category>
		<category><![CDATA[Technology Blog]]></category>
		<category><![CDATA[barrington area library]]></category>
		<category><![CDATA[blue island public library]]></category>
		<category><![CDATA[digital media labs]]></category>
		<category><![CDATA[ela area public library]]></category>
		<category><![CDATA[franklin park library]]></category>
		<category><![CDATA[LACONI]]></category>
		<category><![CDATA[skokie public library]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=2008</guid>
		<description><![CDATA[It&#8217;s a story those working in libraries have heard before: these are uncertain times for the library. The increasing popularity of eBooks and streaming movies online calls into question the traditional library model. Will people still want regular books? Will people still checkout DVDs?
I think we can all agree that, for the foreseeable future, the answers [...]]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s a story those working in libraries have heard before: these are uncertain times for the library. The increasing popularity of eBooks and streaming movies online calls into question the traditional library model. Will people still want regular books? Will people still checkout DVDs?</p>
<p>I think we can all agree that, for the foreseeable future, the answers to those questions are the same: yes. However, there is no doubt that libraries as an institution have reached a point where a moment of introspection and analysis of purpose is needed. Instead of channeling our inner Chicken Littles, perhaps we should call on our inner Bob Dylans instead, because times definitely are a changin&#8217;.</p>
<p>Library innovators have long been discussing how to adjust and refocus the library to address patrons&#8217; and communities&#8217; changing needs. One that&#8217;s currently gaining ground is the library as creation space. The way to start? Creating a digital media lab!</p>
<p>Once only seen in academic libraries, digital media labs (DML) have been popping up in public libraries around the country. In northern Illinois, several DMLs are up and running, serving as creative spaces for patrons to make everything from a photo slideshow with music to a school project involving a green screen and advanced video editing. Here are a few Chicagoland DMLs that are working to transform the library into a creative space.</p>
<p><a href="http://www.skokielibrary.info/s_about/How/Tech_Resources/DML.asp" target="_blank">Skokie Public Library</a><br />
The oldest of the bunch, Skokie started their DML in 2009 and offers four Apple workstations, video and sound equipment, and a large green screen wall for filming.</p>
<p><a href="http://www.barringtonarealibrary.org/media-lab.html" target="_blank">Barrington Area Library</a><br />
The lab at BAL has a single workstation with dual monitors and offers online tutorials via Atomic Learning.</p>
<p><a href="http://www.eapl.org/WebPages.asp?pageid=202&amp;category=Digital%20Media%20Labs" target="_blank">Ela Area Public Library</a><br />
Two separate spaces are available offering filming, recording, and editing equipment.</p>
<p><a href="http://blueislandlibrary.org/techannex/" target="_blank">Blue Island Public Library</a><br />
Merging a huge studio space with their already formidable local history museum, Blue Island has created a unique space designed to encourage creativity among groups while still allowing for individual work.</p>
<p><a href="[http://www.franklinparklibrary.org/dml" target="_blank">Franklin Park Library</a><br />
Versatile and equipped to meet users&#8217; needs, the newest DML to join the group highlights freeware and encourages creativity.</p>
<p>Interested in learning more about DMLs? Register today for the Laconi Technology section&#8217;s upcoming program, <a href="http://www.laconi.net/technology/current-program/" target="_blank">Building a Digital Media Lab: Libraries as Creative Spaces</a>, April 20 at Fountaindale Public Library District.</p>
<p>Carolyn Ciesla<br />
Web Liaison<br />
LACONI Technology</p>
]]></content:encoded>
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		<item>
		<title>Building a Digital Media Lab: Libraries as Creative Spaces</title>
		<link>http://www.laconi.net/2012/03/building-a-digital-media-lab-libraries-as-creative-spaces/</link>
		<comments>http://www.laconi.net/2012/03/building-a-digital-media-lab-libraries-as-creative-spaces/#comments</comments>
		<pubDate>Fri, 09 Mar 2012 20:55:41 +0000</pubDate>
		<dc:creator>Jeff Lewandowski</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[fountaindale]]></category>
		<category><![CDATA[karen mcbride]]></category>
		<category><![CDATA[LACONI]]></category>
		<category><![CDATA[media labs]]></category>
		<category><![CDATA[paul mills]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=1996</guid>
		<description><![CDATA[April 20, 2012
9:30 a.m. - 12:00 p.m.
Fountaindale Public Library District
300 W. Briarcliff Road
Bolingbrook, IL 60440
Click here to register
Libraries have always stored and provided access to content, but as technology changes and the digital divide persists how will libraries adapt to best serve their communities? For some, the next step is content creation. Join us on April [...]]]></description>
			<content:encoded><![CDATA[<p>April 20, 2012</p>
<p>9:30 a.m. - 12:00 p.m.</p>
<p>Fountaindale Public Library District<br />
300 W. Briarcliff Road<br />
Bolingbrook, IL 60440</p>
<p><a href="http://events.constantcontact.com/register/event?llr=qxykeydab&amp;oeidk=a07e5p0277he73d8bc6" target="_blank">Click here to register</a></p>
<p>Libraries have always stored and provided access to content, but as technology changes and the digital divide persists how will libraries adapt to best serve their communities? For some, the next step is content creation. Join us on April 20th at the Fountaindale Public Library and hear two tech-minded librarians share their experiences.</p>
<p>Paul Mills, Director of the Fountaindale Public Library, will discuss the process they are undertaking to renovate a portion of their building and transform it into a digital media space.</p>
<p>Karen McBride, Public Information Manager of the Barrington Public Library, will discuss their digital media space and content creation projects that she has implemented both at the Barrington and Des Plaines Public Libraries.</p>
]]></content:encoded>
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		<title>Work Place Relations</title>
		<link>http://www.laconi.net/2012/02/1975/</link>
		<comments>http://www.laconi.net/2012/02/1975/#comments</comments>
		<pubDate>Mon, 27 Feb 2012 16:01:00 +0000</pubDate>
		<dc:creator>tech</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[tech]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=1975</guid>
		<description><![CDATA[[ April 13, 2012; 9:30 am to 3:00 pm. ] What do you do when all your internal customers want to be first on your priority list? Are you a Manager looking for ways to communicate with other Managers? Then join Candace Fisher, Manager of Training and Development, from the Illinois Management Association for a full day of ideas for interacting positively and productively with fellow staff members.
]]></description>
			<content:encoded><![CDATA[<p>What do you do when all your internal customers want to be first on your priority list? Are you facing challenging people or situations, and would like to find tactful ways to work with them? Are you a Team Leader, Supervisor or a Manager looking for ways to communicate with a “difficult” colleague?  Then join Candace Fisher from Management Association for a full day of interactive discussions and hands-on application of tools to help you in your day to day reality. Candace, the Manager of Training and Development, is a seasoned professional in leadership development and the implementation of tools and initiatives which are designed to propel your organization to success.<br />
Hosted by the Technical Services Section but everyone is welcome!<br />
When: Friday, April 13, 2012<br />
Where: Glenview Public Library<br />
1930 Glenview Rd.<br />
Glenview, IL 60025<br />
Time: 9:30 am.m – 3:00 p.m. (Lunch is included in the fee)<br />
Fee: $30.00 for LACONI Members / $40.00 for Non-Members / $45.00 for Members and Non-Members at the Door</p>
<p>To register for any of these programs, send registration and any fees (made out to LACONI — TSS) to:</p>
<p>Amy Weiss, Treasurer<br />
Woodridge Public Library<br />
3 Plaza Drive<br />
Woodridge, IL 60517<br />
(630) 487-2547 / Fax (630) 964-0787<br />
<a href="mailto:aweiss@woodridgelibrary.org">aweiss@woodridgelibrary.org</a></p>
<p>For more information on our programs, if you’d like to suggest a program, or if you would like to host a program at your library, please <a href="http://www.laconi.net/tech/#contact">let us know</a>.</p>
<p>We now offer CPDU credits for any LACONI programs. CPDU forms and evaluations will be given out at the end of each program for those interested. Please let us know in advance if you will require these forms.</p>
<p>For information on past meetings, please visit our <a href="http://www.laconi.net/tech/past-programs/">Archived Programs</a> page.</p>
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		<item>
		<title>Seeking Nominations for Reaching Forward Awards</title>
		<link>http://www.laconi.net/2012/02/seeking-nominations-for-reaching-forward-awards/</link>
		<comments>http://www.laconi.net/2012/02/seeking-nominations-for-reaching-forward-awards/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 17:39:20 +0000</pubDate>
		<dc:creator>circ</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=1923</guid>
		<description><![CDATA[LACONI MEMBERS:  Here is your opportunity to nominate one of your staff or co-workers who are support staff for the Oberman Rich Award or the Robert P. Doyle Award.  The award winners will be given recognition at Reaching Forward on May 4, 2012.  Anyone submitting a nomination will be entered into a drawing to win [...]]]></description>
			<content:encoded><![CDATA[<p><strong>LACONI MEMBERS</strong>:  Here is your opportunity to nominate one of your staff or co-workers who are support staff for the Oberman Rich Award or the Robert P. Doyle Award.  The award winners will be given recognition at Reaching Forward on May 4, 2012.  Anyone submitting a nomination will be entered into a drawing to win a paid registration to Reaching Forward.</p>
<p>The Oberman Rich award recognizes an individual who has demonstrated personal and professional growth to advance themselves to a position of leadership within their own library, library system, the Illinois Library Association, or the library community at large. This individual has made a significant impact on the support staff working in Illinois libraries. The nominee must be a support staff member working in any type of library without an advanced degree in library science. The recipient(s) will receive free registration to the current year Reaching Forward Conference, an overnight stay at the Reaching Forward conference hotel, $50 for expenses, and a framed certificate. <a href="http://circmanagers.files.wordpress.com/2012/02/oberman-richnominationform.pdf">Oberman-RichNominationForm</a></p>
<p>The winner of the Robert P. Doyle Award will win a one-year ILA membership , full registration to ILA conference as well as $800 in expenses.  This award is open to all support staff working in all types of libraries. Please submit a letter of one page or less in length that explains &#8220;Why I (or my nominee) would like to attend the ILA Annual Conference and how it would affect my (or his/her) personal and professional growth.&#8221;  <a href="http://circmanagers.files.wordpress.com/2012/02/robertdoylenominationform.pdf">RobertDoyleNominationForm</a></p>
<p><strong>Nomination deadline is March 31, 2012.</strong></p>
<p>Please send e-mail letters of recommendation to Maureen Dunne at <a href="mailto:mdunne@phpl.info">mdunne@phpl.info</a>.</p>
]]></content:encoded>
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		<title>Admin Program: Reimagining the Library in the 21st-Century Economy</title>
		<link>http://www.laconi.net/2012/01/admin-program-reimagining-the-library-in-the-21st-century-economy/</link>
		<comments>http://www.laconi.net/2012/01/admin-program-reimagining-the-library-in-the-21st-century-economy/#comments</comments>
		<pubDate>Sun, 29 Jan 2012 20:51:01 +0000</pubDate>
		<dc:creator>tgreenwalt</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>
		<category><![CDATA[admin]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=1914</guid>
		<description><![CDATA[[ February 17, 2012; 9:00 am to 12:30 pm. ] Corinne Hill, interim director of the Dallas Public Library and incoming director of the Chattanooga Public Library, will address how Dallas Public library is rethinking everything as it transitions out of the Great Recession of 2008.]]></description>
			<content:encoded><![CDATA[<p>Corinne Hill, interim director of the Dallas Public Library and incoming director of the Chattanooga Public Library, will address how Dallas Public library is rethinking everything as it transitions out of the Great Recession of 2008.</p>
<p>Mobile technology allows staff to deliver service at point of contact, innovation incubator provides opportunities for assistance to those wanting to start a microbusiness, and a renewed commitment to library services in a digital age has staff focused on the customer’s<br />
experience.</p>
<p><strong>Friday, February 17, 2012</strong><br />
Harold Washington Library Center<br />
400 S. State St.<br />
Chicago, IL<br />
(312) 747-4300</p>
<p><strong>Agenda:</strong><br />
9:15 – Coffee and Conversation<br />
9:45 – Business Meeting<br />
10:00 – Program<br />
Questions, Comments<br />
12:30 – Lunch on your own.</p>
<p>To reserve your seat, please return this form and checks in the amount of $15.00 for member libraries or $25 for non-member libraries (made payable to LACONI) to:<br />
LACONI<br />
c/o Bob Harris<br />
Helen M. Plum Memorial Library<br />
110 W. Maple, Lombard, IL 60148</p>
<p>Please use the attached <a href="http://www.laconi.net/wp-content/uploads/2012/01/February-2012-flier.pdf" target="_blank">registration form</a>. One form per registrant.</p>
]]></content:encoded>
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		<item>
		<title>Annual Trustee Banquet</title>
		<link>http://www.laconi.net/2012/01/annual-trustee-banquet/</link>
		<comments>http://www.laconi.net/2012/01/annual-trustee-banquet/#comments</comments>
		<pubDate>Fri, 13 Jan 2012 22:23:13 +0000</pubDate>
		<dc:creator>tgreenwalt</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=1892</guid>
		<description><![CDATA[[ April 20, 2012; 6:15 pm to 9:00 pm. ] Join us as we celebrate another year of networking and informative programming, with entertainment provided by stand-up comedian Jamie Campbell.]]></description>
			<content:encoded><![CDATA[<p>Join us as we celebrate another year of networking and informative programming, with entertainment provided by stand-up comedian Jamie Campbell.</p>
<p><strong>Friday, April 20th</strong><br />
6:15 &#8211; 9:00 PM<br />
The Carlisle<br />
435 East Butterfield Road<br />
Lombard, IL 60148</p>
<p><strong>Registration:<br />
</strong>The event is $55 per person and includes dinner. Please use the attached <a href="http://www.laconi.net/wp-content/uploads/2012/01/2012trusteebanquet.pdf" target="_blank">registration form</a>.</p>
]]></content:encoded>
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		<item>
		<title>Creating Experiences: Customer Service in Libraries</title>
		<link>http://www.laconi.net/2012/04/pritzker-military-library-visit/</link>
		<comments>http://www.laconi.net/2012/04/pritzker-military-library-visit/#comments</comments>
		<pubDate>Thu, 29 Dec 2011 02:07:35 +0000</pubDate>
		<dc:creator>reference</dc:creator>
				<category><![CDATA[Upcoming Events]]></category>
		<category><![CDATA[anthony molaro]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[missy brown]]></category>
		<category><![CDATA[programs]]></category>
		<category><![CDATA[rass]]></category>
		<category><![CDATA[sally decker smith]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://www.laconi.net/?p=1876</guid>
		<description><![CDATA[[ February 3, 2012; 9:30 am to 12:00 pm. ] As public libraries strive to retain patrons in the face of competition with big box retailers, websites, and other community resources, it becomes vital to provide a positive and welcoming experience. This program will discuss different models of customer service and how we can better serve patrons in a technology driven world.

Missy Brown, of Trader [...]]]></description>
			<content:encoded><![CDATA[<p>As public libraries strive to retain patrons in the face of competition with big box retailers, websites, and other community resources, it becomes vital to provide a positive and welcoming experience. This program will discuss different models of customer service and how we can better serve patrons in a technology driven world.</p>
<p><strong>Missy Brown</strong>, of Trader Joe&#8217;s in the South Loop, will describe a day in the life of a customer-focused store manager. In June 2009 <em><a shape="rect">MSN Money</a></em> ranked Trader Joe&#8217;s second in its third annual Customer Service Hall of Fame. Recently, an article in <em>Fortune Magazine</em> described the store as an &#8220;offbeat, fun discovery zone that elevates food shopping to a cultural experience.&#8221;</p>
<p><strong>Sally Decker Smith</strong>, former Head of Adult Services at Indian Trails Public Library District and author of the &#8220;Sally in Libraryland&#8221; column in the <em>ILA Reporter</em>, will present What I Learned in 30 Years at the Reference Desk. Motivated by a profound respect for the myriad ways library staff serve patrons, Ms. Decker Smith will discuss the experience of good customer service.</p>
<p><strong>Anthony Molaro</strong>, Associate Dean of Library and Instructional Services at <a shape="rect">Prairie State College</a> and 2011 <em>Library Journal</em> Mover and Shaker, will discuss how reference services and customer service evolve in a transliterate world. According to Molaro, &#8220;a transliterate person is someone who can engage in the flow of knowledge via any medium (whether print, oral, digital, or other) so that they may be a fully functional citizen and participant of society.&#8221;</p>
<p>Friday, February 3, 2011 from 9:30 a.m. to 12:00 noon<br />
Harold Washington Library Center<br />
400 S. State Street, 60605</p>
<p><a href="http://events.constantcontact.com/register/event?llr=qxykeydab&amp;oeidk=a07e5h4cxoi2dd25c33" target="_blank">Register here</a> or contact Michaela Haberkern at 630-986-1976&#215;227.</p>
<p>If your library is a LACONI member, you&#8217;re a member!  Check our <a href="../2009/08/members/" target="_self">membership list</a> if you&#8217;re not sure.  Cost is $15.00 for members and $25.00 for nonmembers; make your check payable to LACONI-RASS and mail to Carol Roza, Chicago Public Library-Mount Greenwood Branch, 11010 S. Kedzie, Chicago IL 60655.</p>
<p>We now offer CPDU credits for any LACONI programs.  CPDU forms and evaluations will be given out at the end of each program for those interested.</p>
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