Past Programs
Past Circulation Services Programs
Advancing the User Experience
March 21, 2013 9:30 am
- Oak Park Public Library
Libraries today are changing faster than ever. Join us for an opportunity to explore how libraries are following retail, hospitality, and museum models to deliver a better experience for the customer. Learn how this impacts YOU and what this means for the future of front line services.
- Featured Speaker: Monica Harris, Oak Park Public Library
How to Safely Manage Disruptive Patrons” Presented by CPI (Crisis Prevention Institute)Does your library have…Unruly cell phone users? Out of control kids? Upset patrons? Then you (and/or your staff) should attend: “How to Safely Manage Disruptive Patrons” Presented by CPI (Crisis Prevention Institute)at the Fountaindale Public Library.
November 15, 2012
Our fall program was held at the Bloomingdale Public Library on Thursday, September 20, 2012 and the topic was “No No’s Avoiding the Noxious Outcome” and was presented by Kelly Krieg-Sigman.
May 17, 2012
“WHAT IS RFID?” – Presented by Shai Robkin, President, The Americas, and CEO of Bibliotheca ITG LLC
A general discussion about the benefits, implementation, and challenges of Radio Frequency Identification (RFID).
Photos from Spring (May 17, 2012) Program:
November 17, 2011
“WIRED THAT WAY FOR CUSTOMER SERVICE” – Presented by Jaclyn Rowe
How many of you live with, work with or used to live with someone who is stressing you out? Have you ever been frustrated by a co-worker who talks too much, has to be in control, won’t speak up or is obsessed over details? This is the program for you! As we live and work with people of different personalities, it can be extremely difficult to make relationships and communication work. Through this presentation you will learn about your own personality as well as the personalities of others. Once you know how your co-workers, customers, spouse, family and friends are “wired”, you can start adjusting your expectations and behaviors to immediately see improvements in relationships. As a Certified Personality Trainer, Jaclyn enthusiastically presents her expert knowledge of the four main personalities – Popular Sanguine, Powerful Choleric, Proper Melancholic and Peaceful Phlegmatic – to various groups. Audience members leave with a clear understanding of how to amplify their strengths while working to overcome their weaknesses all in an effort to improve relationships on every level. This is a presentation everyone will be talking about long after the speaker is gone.
Photos from Winter (November 17, 2011) Program:
September 15, 2011
“GEEKS BEARING GIFTS: Technology Trends for Circulation Staff”
How do you check out a digital download? Is the smartphone the new library card? Join Toby Greenwalt of Skokie Public Library and Anthony Molaro of Highwood Public Library and advisory board members of the LACONI Technology Section as they give us a look at all things digital, and their potential impact on current circulation procedures and policies.
Photos from Fall (September 15, 2011) Program:
Spring Program: May 19, 2011
“What Every Computer User Should Know: How to Decrease the Stress & Strain of Working at a Desk presented by Anita Davidson, PT, Creative Rehab Center for Sports, Wellness & Rehab. Do you feel tired at the end of the day? Do you feel the effort of standing up straight? It doesn’t have to be this way! We learned a few simple steps to decrease the stress and strain from sitting at a desk so when work is done, you are ready to finish your day. We learned about posture, workstation set-up options, on-the-spot work exercises to relieve tension, taking charge of your work space and transforming your office for 2011!
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Winter Program: January 20, 2011
“Developing a more productive relationship with your boss”. Since your boss has an impact on your success and well-being, it is important to do something to nurture the relationship. In this session, Diane Decker (Quality Transitions), guided attendees to develop a more productive relationship with their bosses and approaches for working with challenging bosses, including bosses who micro-manage or seem unapproachable.
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Fall Program: September 16, 2010
“Emotions at Work – Learning from our feelings while managing their power.” In this brief overview of Emotional Intelligence, Laura Lewis-Barr of Training 4 Breakthroughs, will help us explore how emotions function and why they are so hard to manage. We will look at the benefits of “emotional literacy” at work. These include: recognizing the early stages of conflict, understanding our nonverbal messages, communicating more authentically, and enhancing our decision making.
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Spring Program: May 20, 2010
“Yoga Lite: Stress Relief for Both Work and Home”
Anu Malhotra, Excecutive Director American Physical Therapy and Sports Medicine Clinic and Pranayama Teacher
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Fall Program: September 2009
Speed Dating: Circulation Style
Do you have a suggestion for a program? We’d love to hear from you.
