[ April 13, 2012; 9:30 am to 3:00 pm. ] What do you do when all your internal customers want to be first on your priority list? Are you a Manager looking for ways to communicate with other Managers? Then join Candace Fisher, Manager of Training and Development, from the Illinois Management Association for a full day of ideas for interacting positively and productively with fellow staff members.

LACONI MEMBERS:  Here is your opportunity to nominate one of your staff or co-workers who are support staff for the Oberman Rich Award or the Robert P. Doyle Award.  The award winners will be given recognition at Reaching Forward on May 4, 2012.  Anyone submitting a nomination will be entered into a drawing to win [...]

[ February 17, 2012; 9:00 am to 12:30 pm. ] Corinne Hill, interim director of the Dallas Public Library and incoming director of the Chattanooga Public Library, will address how Dallas Public library is rethinking everything as it transitions out of the Great Recession of 2008.

[ February 3, 2012; 9:30 am to 12:00 pm. ] As public libraries strive to retain patrons in the face of competition with big box retailers, websites, and other community resources, it becomes vital to provide a positive and welcoming experience. This program will discuss different models of customer service and how we can better serve patrons in a technology driven world.

Missy Brown, of Trader [...]

[ February 2, 2012; 9:00 am to 12:00 pm. ] When library staff or patrons use equipment hosted by the library to create content, it is usually an afterthought to document the creation process. This program will focus on four areas of content creation and digital preservation: video production, audio production, photography and historical artifacts.